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CASE STUDIES
How LAMH Elevates Fine Dining Customer Satisfaction and Revenue by 38%.
LAMH Management revitalized a Chinese restaurant, increasing revenue by 38% through research. Despite skepticism, they improved food quality, trained staff, and optimized the kitchen. These efforts enhanced customer satisfaction and efficiency, showcasing the power of listening and empowering teams.
A Thai Luxury Hotel's Post-Pandemic Dilemmas
case study
Harvard Business publishing education
Deepak Ohri: We have a policy of product, not of image. So first of all, we create a product which defines what the property would be. Second, we create processes around the product, service processes. Those service processes define how these products will be sold to the people. So these become non-negotiable. Both these things are controlled. So 80 % of the DNA is matched. [The] rest of the 20 % is about practice.
Extracted from Harvard Business Publishing Education.
Understanding the emotional connection of luxury branding, through first-hand experience.
Extracted from FIU BizNews
As Sabaa Tovar toured the hallways of the exclusive Montage Laguna Beach resort in California, she became aware of a unique scent emanating through the air. When she peeked inside one of the ultra-luxurious suites and felt the bedding, she swooned. “The luxury was something I never saw before in my life!” Tovar said. “It was incredible to see the service, discipline and organization. This kind of experience really shows a business student what it takes to manage a luxury brand and be at the top of your game.”
Business and cultural immersion for U.S. faculty to Thailand.
Extracted from FIU BizNews
An increasingly important international business hub, doing business in Thailand is complex for many companies, industries and investors. In its latest Faculty Development in International Business (FDIB) program, FIU’s Center for International Business Education and Research (CIBER) focused on this high-growth market. “It was a fantastic trip,” said William Hardin, dean of FIU Business. “Everyone learned valuable lessons.”
Collaborative Marketing: How The Hangover 2 Created Brand Success
Case study 6
lebua: A Thai Luxury Hotel's Post-Pandemic Dilemmas
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